Unitool support

Unitool is a powerful AI ecosystem that lets you use all the most popular neural networks on a single site, in an interface we designed to make them easier to work with.

No. All models are available directly — Unitool talks to the model providers itself, and you just use a regular website or app.

The service is intended for users aged 16 and over. We do not knowingly collect data from users under 16; if such an account is found, it is deleted. See the Privacy Policy for details.

All results are produced by third-party neural networks — Unitool provides access to them as a technical intermediary. Generated text, images, video and audio may contain errors and are not professional advice (legal, medical or financial). Please verify results before using them.

Tokens are credited every month according to your plan. Tokens you do not use this month carry over to the next one. Tokens remain valid for one year after purchase.

It depends on the model you use. The cost of a single request is shown under the input field on the model page.

You can either take a subscription or buy a one-off token pack. A subscription gives you the same amount of tokens every month at a lower price. Current prices are on the Pricing page.

Yes — you get 10 bonus tokens when you first register. They can be used with any model on the service.

No. Unused tokens carry over to the next month and stay valid for one year from the date of purchase.

MIR, Visa or Mastercard bank cards. Payment is processed on the secure page of the payment provider; card details are never stored on our servers. With a subscription the charge is taken automatically each billing period; a one-off token purchase does not require saving a card.

The apps have no in-app purchases. In the iOS app, tokens and subscriptions are purchased on the website, unitool.ai; in the Android app the same web payment page opens from the app. The seller of the services is IE Evstigneev R.E. — Apple and Google are not a party to the transaction, do not act as payment agent and do not process refunds.

Tokens are credited automatically as soon as the payment provider confirms the payment — usually within a minute. If your balance has not changed, refresh the page and open Settings → Billing, where the transaction history is also shown. If there are still no tokens after 15 minutes, do not pay again — email us from the address your account is registered with and include the date, time and amount. We will find the transaction and credit the tokens manually.

Open Settings → Billing → Cancel subscription. Automatic charging stops from the next billing period, and the current subscription keeps working until the end of the period you already paid for — the date is shown next to your plan. A refund for the current paid period is not provided. Auto-renewal can also be switched off through support.

A refund is possible if the services were not provided as described. Send a written request to info@unitool.ai stating the reason, no later than 30 days from the date of payment. We review requests within 24 hours on business days and contact you for details. Tokens already used are not refundable; for a refund of the unused part of a subscription a 15% fee is withheld. Full terms are in section 7 of the Terms of Use.

Check your spam folder and make sure the address has no typos. If you registered through Google or Telegram, sign in the same way. If that does not help, message us on Telegram or by email with your account address and we will help restore access. Our support staff never ask for passwords, email codes or card details.

Refresh the page and try again — some errors come from the model provider and clear on their own. If the problem repeats, write to us and attach a screenshot of the error, the model name, and the date and approximate time of the request. If tokens were charged for a failed generation, we will return them to your balance.

Settings → Security tab → “Delete account” button at the bottom of the page. Deletion happens immediately after confirmation and is irreversible; an active subscription is cancelled. Deleted: your email address, password, linked sign-in methods, all active sessions, and also your prompts, generation history, chat conversations, saved user “memory” and uploaded files. Only payment records and fiscal documents are retained, for the periods required by Russian law (up to 5 years). Unused tokens and any remaining subscription are not refunded on deletion. If you have lost access to your account, contact support. Full instructions: unitool.ai/en/account-deletion.

Every generation result and every gallery publication has a flag button — “Report”. Reports go to our moderators. You can also report objectionable content to support. We review reports, remove content, restrict certain kinds of generation and take action against violators.

Content that breaks Russian law or the rights of others: unlawful, discriminatory or misleading material, infringement of intellectual property, and images or voices of other people used without their consent. By uploading a photo of a face or a voice recording you confirm that it is your own or that you have the consent of the person shown. See the Mobile App Terms for details.